Shipping & Returns

Shipping Policy:

Black Arrows Coffee freshly roasts, packs and ships all of our orders generally within 3-5 business days. We ship all of our orders through the USPS, all orders will be emailed a tracking number provided by the USPS. Black Arrows Coffee is not responsible for any orders that are deemed "delivered" by the USPS.

In the event of a lost or missing package, please contact your local post office for assistance with the provided tracking number. Once a package leaves our hands there is only so much we can do. We will however assist and help guarantee your package was delivered correctly as best we can. If you require additional assistance, please email contact@blackarrowscoffee.com.

In the event of a package that is returned to Black Arrows Coffee due to insufficient or improper address using the information provided by the Customer, customers may be required to pay for additional postage to resend the package.

Coffee Returns:

Black Arrows Coffee strives to provide exceptional customer service and we will go above and beyond to guarantee that the order you placed is the order that you received.

If there is physical damage to the package during shipping or you feel it is unsafe to consume, please contact us through contact@blackarrowscoffee.com.

Bags of coffee may not be returned, we will however send replacement for any item that is missing from the delivered shipment or deemed unfit to consume of the same blend.

Black Arrows Coffee is not responsible for items that were ordered incorrectly, such as ordering Whole Bean coffee when Pre Ground was the desired product. We will fix and replace any mistakes that were made on our behalf during the process. Please check your orders thoroughly and double check prior to submitting.

Merchandise Returns:

To be eligible for a return, your item must be unused and be in the same condition it was received. It must be in the original packaging, unwashed and tags attached. Merchandise must be returned in 30 days from purchase date.

Lost in Shipment:

We roast, pack and ship all of our orders generally within 3-5 business days. We ship all of our orders through the USPS, all orders will be emailed a tracking number provided by the USPS. Black Arrows Coffee is not responsible for any orders that are deemed "delivered" by the USPS.

In the event of a lost or missing package, please contact your local post office for assistance with the provided tracking number. Once a package leaves our hands there is only so much we can do. We will however assist and help guarantee your package was delivered correctly as best we can. If you require additional assistance, please email contact@blackarrowscoffee.com.

In the event of a package that is returned to Black Arrows Coffee due to insufficient or in proper address using the information provided by the Customer, customers may be required to pay for additional postage to resend the package.